Privacy Policy

Who we are

Trust Radar is a New Zealand–based service that fetches a business's public Google reviews and renders them on the business's own website via an embeddable widget. This policy describes how we handle the personal information we hold.

Information we collect

• Account information: your email address, password (hashed), and the display name you set on your profile.
• Workspace information: the business name, Google Place ID, and the customisation settings you save for your widget.
• Review data: public Google reviews of your business — author name, rating, comment text, posted date — that we cache to render the widget without hitting Google on every page load.
• Billing information: processed entirely by Stripe. We store your Stripe customer ID and subscription state; we never see or store payment card details.
• Technical logs: IP address, request path, and user agent on requests to our APIs, retained briefly for abuse prevention and debugging.

How we use it

• Operate and deliver the service (fetch your reviews, render your widget, manage your account).
• Bill you (via Stripe) and email you about your subscription.
• Send transactional emails — sign-up confirmation, password reset, trial-ending reminders.
• Investigate abuse, errors, and security incidents.

We do not sell your information, and we do not use it for advertising.

Where it's stored and who else processes it

Your data lives in services run by reputable processors, each governed by their own privacy practices and data-protection terms:

• Supabase (database + authentication) — hosted in Supabase's region we select.
• Vercel (application hosting + edge network).
• Stripe (payment processing).
• Resend (transactional email).
• Inngest (background jobs — review syncs, email schedules).
• DataForSEO & Google Places (sources for the public review data we display).

Your rights

Under the New Zealand Privacy Act 2020 (and the GDPR if you're in the EU), you have the right to access the personal information we hold about you, request a correction, or request deletion. Email us at support@trustradar.app and we'll respond within a reasonable time.

Cookies

We use a single first-party cookie to keep you signed in (set by Supabase). We do not use advertising or tracking cookies. The widget itself sets no cookies on visitors' browsers.

Changes to this policy

If we update this policy, we'll change the "Last updated" date above. For material changes we'll email account holders.

Contact

Questions or requests: support@trustradar.app.